1. GENERAL PROVISIONS AND DEFINITIONS
Shop Primebio.eu operating at the internet address www.primebio.eu is OWNED BY Vinj-FOOD Sp. z o.o. Sp. K. With the main office in Warsaw, ul. Pores 78 44, 02-757 Warsaw, NIP 5213794498, REGON 368303043, KRS 0000695337.
1.1. Seller VINJ-FOOD Sp. z o.o. Sp. K. , Warsaw, 02-757, Pory st. 78, ap. 44 ,
NIP 5213794498, REGON 368303043, KRS 0000695337.
1.2. Buyer -The Primebio.eu offer may only be used by full-time natural persons with full legal capacity, legal persons and other organizational units with legal capacity, as determined by civil law.
1.3. Shop -Online shop Primebio.eu run by the seller at https://primebio.eu.
1.4. Account – Governed by separate terms and conditions of the store (electronically supplied service), which allows the buyer to establish his/her individual account in the store.
1.5. Days -Days from Monday to Friday except for public holidays.
1.6. Rules – This regulation.
1.7. Contact is done by: E-mail address of the store: admin@primebio. eu.
2. Technical Requirements
2.1. A device with Internet access.
2.2. A Web browser that supports cookies.
2.3. Email account (e-mail address) and contact telephone number. Mail Account
Telephone number must be owned by the customer registering in the store.
3. OFFER
3.1. The subject of the transaction are the products listed in the store at the time of ordering.
3.2. We sell products that are brand new, free from physical and legal defects.
3.3. The prices of the products in the store are quoted in gold and include VAT.
3.4. The price list does not constitute a commercial offer within the meaning of article 66 par 1 of the Civil Code.
4. SHOPPING in the store
4.1. The condition for making purchases is to place the order correctly. Placing an order is tantamount to confirming the customer that he knows that the order entails the obligation to pay for the ordered goods.
4.2 The submitted order or inquiry on the website https://www.primebio.eu is tantamount to agreeing to use the data provided in the form or electronic message.
4.3. The contact details you provide will be used to complete the contract, mainly to confirm your order. The telephone numbers provided are also made available to the forwarding company in order to facilitate contact with the customer in the event of difficulties in delivering the shipment.
4.4. The buyer is obliged to provide a contact telephone number under which it will be possible to confirm the order.
4.5. Orders by electronic means can be submitted 24 hours a day throughout the year. Orders placed on weekdays after hours 14.00 on Saturdays and Sundays and public holidays will be dealt with on the following working day.
4.6. Each placed order is confirmed. The order confirmation is delivered to the e-mail address provided by the customer.
4.7. If the order cannot be confirmed within 14 days, the order may be cancelled.
4.8. If you find any inaccuracies in the content of your order confirmation, please contact the store via email at admin@primebio.eu within 12 hours of placing your order.
4.9. Sales are carried out only in Poland. The terms of sale and delivery of goods abroad are agreed with the customer individually.
4.10. The shop reserves the right to:
A) Cancellation of orders if the order form was incorrectly completed;
(b) to refuse to fulfil orders of concern (in particular, with systemic errors resulting, for example, by mistakenly issuing the goods at a price which is grossly diverging from its actual value, containing errors caused by undesirable Third parties).
5. DELIVERY
5.1 You can find detailed information about delivery dates in the dedicated section of the delivery shop page.
5.2 We send the goods to The courier company.
5.3 shipments are delivered from Monday to Friday.
5.4 The delivery hours are determined by the courier company. The courier is not obliged to bring the package to the apartment.
5.5 The deadline for delivery by courier is from 1 to 3 working days.
5.6 The parties authorise the possibility of indicating the method of delivery or the place of acceptance other than those provided for in this Regulation.
5.7 Any changes to the delivery method require written notification to the seller and confirmation by the company’s employee.
5.8 The possible shipping costs are given in the description of the goods and are communicated to the buyer before placing the order.
5.9 The Supplier shall, at the request of the customer, prove his identity.
5.10 The supplier may issue a shipment to the person present at the address indicated by the customer.
5.11 The seller is not liable for non-delivery of the order to the customer’s own hands.
6. PAYMENT METHODS
6.1. Settlement of transactions can occur as follows: Transfer to the company account VINJ-FOOD Sp. z o.o. Sp. K. or through the website Przelewy24.
7.HOLIDAYS
7.1 Primebio.eu does not pursue orders on public holidays.
7.2 Primebio.eu reserves the option to designate additional closing days for the store. During these days you will not be able to book the delivery deadline.
8. RIGHT TO WITHDRAW FROM THE AGREEMENT
8.1. Customer who is a consumer has the right to withdraw from this agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the date of placing the goods in possession by the customer or a third party designated by him other than the carrier.
8.2 The execution of the right of withdrawal must be effected by providing the seller in writing to the address 02-757 Warsaw, Street Pora, House 78, office 44. or electronically to the info@primebio.eu address of the decision to withdraw from the concluded contract by means of an unambiguous statement.
8.3. The term shall be deemed to have been retained if the notice of withdrawal of the customer from the contract is sent to the seller before the expiry of the withdrawal deadline.
8.4 after receiving a declaration of withdrawal from the customer, the seller shall promptly send the customer a confirmation of receipt of the withdrawal from the contract in the form of a PDF file attached to the e-mail.
CONSEQUENCES OF WITHDRAWAL
8.5. In the event of withdrawal from the contract, the seller returns all payments received from the customer, including the costs of delivering the goods (except for additional costs resulting from the customer’s chosen method of delivery other than the cheapest usual way provided by the seller), promptly and in any case no later than 14 days from the date on which the seller was informed by the customer of the decision to exercise the right of withdrawal.
8.6. The Seller reserves the right to withhold the refund until the item is received or until the customer has provided proof of its referral, whichever occurs first.
8.7. Refunds are made using the same payment methods as the customer used in the original transaction, unless the parties agree on another solution.
8.8. In case of withdrawal from the contract the customer is obliged to promptly deliver the goods to the seller, and in any case no later than 14 days from the date on which the customer informed the seller of the withdrawal from the contract. The deadline is retained if the customer sends the goods before the expiry of the 14-day deadline.
8.9. In case of withdrawal from the contract, the customer bears the direct costs of returning the goods.
8.10. For hygienic reasons, the right to withdraw from the contract is not eligible if the sealed packaging of the goods has been opened after delivery. Because of the specificcharacteristics of the products we offer, hygiene reasons prevent their resale.
8.11. The right to withdraw from the contract is also not applicable to orders made according to the specifications provided by the customer or created in order to meet his individual needs.
8.12. In case of return of the goods, when the proof of purchase was a Vat invoice, the seller undertakes to certify in writing the return of the consumer’s delivery through the accounting document invoice-correction. However, the customer undertakes to sign the correction invoice issued by the seller and send it back to the seller’s office, which determines the reimbursement of the cash benefit.
9. COMPLAINTS
9.1 complaints about mechanical damage to a shipment must be reported to The courier at the time of receipt. Checking the delivery status on delivery is a prerequisite for the customer’s possible claims for damage to the shipment.
9.2 If, upon receipt of the goods, the customer finds defects in it is entitled to invoke the conformity of the goods with the contract.
9.3 The basis of the Declaration of non-conformity and initiation of the complaint procedure is the possession of a purchase document, i.e. Receipt.
9.4 If you have any complaints, please contact the post.
9.5 If a complaint is deemed to be defective, the goods will be replaced with a different, full-blown, and if this is no longer possible (for example, due to effort depletion), the seller will reimburse the customer for the price of the product or offer it Other items available in the store.
9.6 All items in the seller’s offer are brand new. Complaints will be processed on the basis of the provisions of the Civil Code. If the party to the contract of sale is not a consumer, the liability of the seller under the warranty is excluded.
10. FINAL PROVISIONS
10.1. A customer who uses Primebio.eu services is obliged to provide correct information. Primebio.eu is not responsible for failure to perform the service in this case. According to art. Article 8 (a) 3 (2) (b) (a) The law of 18 July 2002. On the provision of services electronically (OJ No 144, item 1204, as amended) The customer is obliged not to provide data of an unlawful nature. The sales agreement is concluded between the customer and the seller.
10.2. Disputes arising between the seller and the client who are simultaneously a consumer shall be subjected to the relevant ordinary courts. Disputes arising between the seller and the client who are not at the same time a consumer shall be subjected to a court of competent jurisdiction on the basis of the service provider or seller.
10.3. In matters not governed by this Regulation, the provisions of the Civil Code apply.
10.4. The contract of sale is concluded in accordance with Polish law. The language of the contract is Polish.
10.5. By confirming your order, you acknowledge that you have read these Terms and conditions and accept the terms contained therein.
10.6. Primebio.eu reserves the possibility to amend the rules. Amendment of the Regulations shall enter into force within 14 days of publication on the website primebio.eu.
11. PERSONAL DATA
11.1. The seller is the controller of personal data provided by the buyer when using the store.
11.2. The personal data of the purchaser are processed under the contract and for the purpose of its implementation, under the rules set out in accordance with the principles set out in the general regulation of the European Parliament and of the Council (EU) on data Protection (GDPR). Detailed information regarding the data processing by the seller includes the privacy policy posted in the Primebio.eu store.
